Krystal Cancun 4*

  • Free Wi-Fi in rooms
  • Valet parking
  • 24-hour reception
  • Infinity pool
  • Beach access

Situated in the heart of Cancun, the 4-star Krystal Cancun offers an à la carte restaurant serving international cuisine. Located in Zona Hotelera, which is home to all-inclusive resorts, international restaurants, and relaxing sandy beaches and a 17-minute stroll from|17 minutes' stroll from Chac Mool Beach, this family-friendly hotel features 502 rooms plus an infinity swimming pool.

Overlooking the city, some rooms at the property feature full-length windows furnished with a work desk. Guests can make use of a coffee maker and a minibar, and relax with Wi-Fi and cable channels. Featuring bathrobes and slippers, the private bathrooms are also fitted with a sauna and a hot tub.

The hotel also offers a picnic area and a plunge swimming pool for extra charge. The Krystal includes a fitness studio, a wellness area and a spa lounge to ensure guests maximum relaxation. The property is a perfect place for snorkelling, diving, and sailing. A plunge pool, a hot tub, and sauna facilities, along with body scrub, pedicure, and manicure, are provided to ensure a perfect stay.

This Cancun hotel offers a daily continental breakfast in the restaurant. The property features Aquamarina restaurant. The swim-up bar has WiFi and a TV for you to enjoy your stay at the accommodation. There is a restaurant serving Italian food only 5 minutes' walk away.

The smoke-free property overlooks the Caribbean Sea and enjoys a prime location within sight of the Long Playa Forum Sandy Beach. The Krystal Cancun places you 1.2 km from Playa Chac Mool. The accommodation is across from convention centres, and at a distance of 3.2 km from Playa Tortugas. Krystal Cancun is conveniently located in front of Coco Bongo. For those travelling from afar, Cancun airport is 29 minutes' drive away.

360° panorama
    How to reach hotel

    Airports

    Cancun
    24 km

    Facilities

    Internet

    • Free Wi-Fi in rooms

    Parking options

    • Parking
    • Valet parking

    Activities

    • Fitness centre
    • Diving
    • Snorkelling
    • Golf course
    • Yoga class
    • Aerobics
    • Fishing

    Property services

    • Safe deposit box
    • 24-hour reception
    • 24-hour security
    • Luggage storage
    • Hairdresser
    • Room service
    • Car hire
    • Laundry
    • Dry cleaning
    • Tours/Ticket assistance
    • Shops/Commercial services
    • Welcome drink
    • Happy hour

    Dining options

    • In-room breakfast
    • Restaurant
    • Poolside snack bar
    • Snack bar
    • Picnic area/ Tables
    • Dinner
    • Special diet menus

    Business facilities

    • Meeting/ Banquet facilities
    • Fax/Photocopying

    For kids

    • Cots
    • Babysitting/Child services
    • Board games
    • Children's menu
    • Children's pool
    • Children's play area
    • Kids club

    Recreation

    • Infinity pool
    • Plunge pool
    • Beach access
    • Beach umbrellas
    • Sun loungers
    • Aqua park
    • Live entertainment
    • Sun terrace
    • Garden area
    • Spa & wellness centre
    • Solarium
    • Sauna
    • Jacuzzi
    • Pedicure
    • Manicure
    • Waxing
    • Body scrub
    • Facial
    • Body wraps
    • Massage
    • Shallow end
    • Make up services

    For disabled guests

    • Rooms/ Facilities for disabled

    In the rooms

    • Air conditioning
    • Mini-bar
    • Soundproofed rooms
    • Sitting area
    • Terrace
    • Garden furniture
    • Tea and coffee facilities
    • Ironing facilities

    In the bathroom

    • Free toiletries
    • Bathroom telephone

    Devices

    • Flat-screen TV
    • Direct dial telephone
    • AM/FM alarm clock

    General facilities

    • No smoking on site
    • Lift
    • ATM/Cash machine
    • Coffee shop
    • Smoke detectors
    • Fire extinguishers

    Pets

    • No pets allowed !

    Important information

    Check-in: from 15:00 until 23:59
    Check-out: until 12:00
    Frequently asked questions
    • 🌇
      What is the distance between the exclusive 4-star Krystal Cancun Hotel and the city centre?
      The exclusive 4-star Krystal Cancun Hotel is placed in the Zona Hotelera district, right in the heart of Cancun.
    • 🕌
      Which attractions should we visit while staying in Krystal?
      Cancun Convention Center, set within 0.8 km from Krystal as well as Interactive Aquarium placed just a 10-minute drive away are well worth visiting. If you want to explore even more landmarks in Cancun, visit the white - sand Playa Marlin Beach, which is located 4.1 km away.
    • Which landmarks are close to the exclusive 4-star Krystal Cancun Hotel?
      The exclusive 4-star Krystal Cancun Hotel enjoys a prime location within 250 metres from the night Coco Bongo Club and a 6-minute walk away from the Long Playa Forum Sandy Beach.
    • Is the airport close to the 4-star Krystal Cancun Hotel?
      The 4-star Krystal Cancun Hotel is set within 20 km of Isla Mujeres airport, and can be accessed with a 23-minute drive.
    • 🚗
      Does the hotel have guest parking?
      Yes, at the hotel your car will be safe in a public parking onsite.
    • What are the best dining options during the stay at the Cancun hotel?
      Guests of the Cancun hotel can enjoy Mexican cuisine in the onsite a la carte restaurant Hacienda El Mortero with a high rating of 4.5.
    • What is the time period for check-in and check-out at the exclusive 4-star Krystal Cancun Hotel?
      Guests can check in from 15:00 to 23:59 and check out from 12:00 to 12:00. Late check-out is also available at the exclusive 4-star Krystal Cancun Hotel upon request.
    • Which payment methods does the exclusive 4-star Krystal Cancun Hotel support?
      The exclusive 4-star Krystal Cancun Hotel can only accept payment with cash.
    • What amenities does the hotel provide in the guest rooms?
      All rooms of the hotel feature a mini bar fridge and coffee/tea makers as well as a private safe, some of them boast stunning views over the ocean.
    • Is internet free in the exclusive 4-star Krystal Cancun Hotel?
      The exclusive 4-star Krystal Cancun Hotel provides Wi Fi in the rooms for free.
    • Is the exclusive 4-star Krystal Cancun Hotel furnished for handicapped persons?
      Yes, the exclusive 4-star Krystal Cancun Hotel provides rooms with facilities for disabled and wheelchair access. For more specific enquiries, we advise calling ahead to confirm.
    • 📱
      Does the 4-star Krystal provide any business facilities?
      For business travellers the 4-star Krystal offers meeting rooms and a business centre with a photocopy machine and a desk.

    Location

    Map
    Nearby

    Airports

    Cancun
    24 km

    Landmarks

    Attractions nearby

    Restaurants nearby

    Gallery

    Reviews

    Here you can find verified reviews our users posted on this website

    Write a review

    Paul

    2023-10-06

    8/10

    The lobby's elegant decor with its large white tile floors and marble accents created a sophisticated atmosphere that I enjoyed. The wide staircase and the easy accessibility of the hotel's general areas made it convenient for senior people like me to move around comfortably.

    I would only ask for better vacation experiences for senior people if the children of the staff could ensure more prompt assistance and attention to detail.

    Roger

    2023-10-05

    9/10

    Very good location, restaurants in the hotel and swimming pool, bars.

    The bathroom is dilapidated. The bathtub is clogged, the water flow is very, very low, annoying when you want to wash after a day at the beach.

    Lesley

    2023-10-04

    9/10

    The room, the staff

    The elevators hahaha they take a long time to arrive

    Alexander

    2023-10-03

    10/10

    View from Sea View Rooms: Waking up to the view of the turquoise Caribbean waters took me to a different realm—a realm where the ocean was my personal artwork. It felt like living in a painting, with the sunrise as the artist's daily stroke of genius.

    AC not working well.

    Hugh

    2023-10-02

    9/10

    krystal is super clean - with great beach proximity. loved how close it is to a sea of cabbage and the ferry to isla mujeres. staff were fab, and they supplied gluten-free bread and soya milk. good pool and cocktails - plus fisheria cafe’s massive portions!

    Would recommend.

    Richard

    2023-10-02

    10/10

    Everything was fine at the hotel, the staff is very friendly, the buffet is just delicious.

    Toilet style

    Alison

    2023-09-29

    8/10

    Spacious and well renovated room

    Our room was on the nightclub side. Couldn't sleep because it was way too loud. The establishment should simply not rent out these rooms. It's disrespectful to the guests...

    Antony

    2023-07-21

    10/10

    We had a great stay at a hotel in the heart of all the action in Cancun. The facilities were top-notch, with a fantastic pool and easy access to the beach. The breakfast buffet was also excellent. We thoroughly enjoyed the daily activities by the pool, thanks to the amazing and friendly pool staff who made sure we got involved. From the balcony of our Tower B room, we had a breathtaking view. it was a great value for money and we would definitely recommend it to our friends.

    Nothing that I didn't like.

    Douglas

    2023-07-20

    9/10

    Magnificent view on the beach and from the room magnificent beach beautiful swimming pool it is a very beautiful hotel

    Not very suitable for small children because the lack of a paddling pool means they have to be in the water with it if they want to go in the water.

    Frederick

    2023-07-19

    8/10

    the location was good, as well as access to the beach and night activities. The room was spacious with no more than normal comfort.

    price paid was not the one advertised and amount was automatically charged in dollars (surely usual). Some rooms may be less quiet due to the proximity of bars.

    William

    2023-07-16

    10/10

    We loved the stunning beach and perfect location. The seaside view rooms were worth it, with a quieter atmosphere. The hotel staff were friendly and helpful. The Aqua Marine Restaurant served great food and the swimming pool bar had good prices. The proximity to Coco Bongo club and the ferry to Isla Mujeres was a bonus. The rooms, although a bit older, were clean and the beds were comfortable.

    Felt truly spoilt, no complaints.

    David

    2023-07-13

    9/10

    The small attentions

    Room service too long. Two-hour wait for two burgers.

    John

    2023-07-11

    10/10

    The balcony beach view and beachfront were absolutely stunning, offering jaw-dropping vistas. The pool was accessible late at night, perfect for nighttime swimming. The hotel's ideal location allowed for easy walking access to all nearby attractions, including the highly recommended Congo Bar. Room service went above and beyond, and the attentive staff made the entire stay even more comforting. The hotel also provided convenient tour guides for off-resort trips, making it incredibly easy to explore Chichenitza and swim in a nearby cenote. Additionally, the hotel had an EXCELLENT location near all nightlife activities, restaurants, and a mercado for souvenirs. The facilities, including the large pool area and adults-only jacuzzi, were outstanding. The beach was pristine and spacious, even with full occupancy. The staff were extremely friendly and helpful, and the views were simply fantastic.

    Albert

    2023-07-09

    9/10

    Great location, modern rooms, spacious and clean, nice lobby bar, walkable to restaurants and shops.

    Nothing it was perfect.

    Trevor

    2023-07-05

    10/10

    I keep coming back for a perfect escape. The staff's taxi tips made a great first impression. With all the amenities like free Wi-Fi, 24-hour service, and a variety of relaxing activities, this place suits me perfectly. I have everything I need for a wonderful stay.

    John

    2023-07-05

    7/10

    The beachfront location was amazing, offering breathtaking views and easy access to the beach. The pool area was also great, with a large pool and plenty of loungers to relax and soak up the sun. The breakfast buffet was delicious, with a wide variety of options to choose from.

    The room I was initially given had some issues, including a broken lock on the door and a strange smell. The staff at the reception were not very helpful and seemed uninterested in addressing the problem.

    John

    2023-06-03

    9/10

    Great breakfast, convenient location, clean hotel, big rooms with comfortable beds, amazing beach and pool area.

    Hard to think of anything.

    Douglas

    2023-05-26

    9/10

    The location of Krystal is fantastic, with access to both the pool and beach. It's within walking distance of clubs, restaurants, and shopping. The rooms are a good size and the hotel has knowledgeable staff who can help with club and day trip recommendations.

    Felt like at home, nothing too much trouble.

    Peter

    2023-05-22

    9/10

    The location in the heart of Punta Cancun provided easy access to activities and entertainment for the whole family. The private beach was pristine, and the ocean view from the room was stunning. The resort staff were friendly and accommodating, ensuring a memorable experience.

    My wife says that more shaded areas at the pool would have been great for the kids.

    Richard

    2023-05-22

    9/10

    I had an amazing time at Krystal! The location was perfect, just steps away from the vibrant nightlife and the beautiful beach. The staff was friendly and always willing to help. The room was spacious and clean, providing a comfortable stay. The beach was wonderful, with crystal clear waters and soft sand. I highly recommend this hotel for a fun and enjoyable stay in Cancun.

    Ronald

    2023-05-21

    8/10

    Our stay at Krystal was fantastic! The location couldn't have been better, with nightlife, restaurants, and stores all within walking distance. The beach was absolutely pristine, and our beachfront room had a breathtaking view. The staff was pleasant and helpful, and the hotel grounds and lobby were beautiful. Our room was spotless, and the stable WiFi connection was a plus. We also appreciated the convenience of the city bus across the street, which took us to the mall for just $1.

    Bobby

    2023-05-20

    10/10

    Beachfront location with nearby convenience stores and entertainment options. Oceanview rooms provide a quiet and scenic experience. Friendly and helpful concierge and bellmen. Good food quality at all restaurants. Infinity pool is great for relaxation.

    Brent

    2023-05-19

    8/10

    The hotel's location was convenient, with easy access to the beach and proximity to the popular nightclubs and shopping center in the area. The rooms were spacious and the facilities, such as the pool and breakfast buffet, were enjoyable.

    The staff was rude and unhelpful, with receptionists being dismissive and the front desk staff lacking in communication skills.

    Sarah

    2023-05-15

    8/10

    The hotel is smack dab in the middle of all the epic Cancun action. We partied at the hottest clubs, soaked up the sun on the sick beach, and had a blast at the nearby attractions. The vibes were absolutely off the charts!

    If there's one thing we'd wish for, it's even more happening pool parties for the young crowd.

    Stephen

    2023-05-13

    10/10

    I was impressed by the attentive staff at Krystal. When our room had a plumbing issue, they quickly upgraded us to a nicer room with a balcony. Despite the language barrier, they were always cheerful and helpful. I recommend this hotel.

    Leo

    2023-05-07

    6/10

    The view from the room was amazing. The ocean was so blue and being right on the beach was a big plus. The location was also convenient, with easy access to buses and a supermarket within walking distance. But that's about all the positive things I can say about this hotel.

    Check-in was a disaster. It took forever and they couldn't even find my reservation at first.

    Charles

    2023-05-02

    9/10

    We had an incredible stay at this hotel. Best aspects were its great location near the sea and close to the beach, as well as its amazing facilities and super-friendly staff. Despite being close to a very loud night club, it was surprisingly quiet.

    Nothing, no complaints at all.

    Lawrence

    2023-04-10

    7/10

    The luxury sea view rooms at Krystal Cancun were absolutely stunning! The breathtaking view of the Caribbean Sea from our room took our breath away every morning. As someone who loves to relax and unwind by gazing at the ocean, this room was like paradise.

    I personally found the lighting in the bathroom to be a bit too dim for my liking.

    Gordon

    2023-04-10

    9/10

    We loved how this place is right on the beach with beautiful views. The staff was incredibly friendly. Room service was available 24 hours a day, which was great for our busy schedule. The amenities, such as the spa and car hire, were top-notch.

    Highly recommend this hotel for anyone looking for a luxurious stay with great service.

    Basil

    2023-04-05

    8/10

    I chose this hotel for attending a colloquium, and I must say that the hotel's meeting facilities are impressive. The four meeting rooms with a capacity of up to 400 people were well-equipped, and the Seven Columns area provided a great ambiance for networking and discussions.

    The only service that I missed for my work at this hotel was a reliable and high-speed internet connection in the meeting rooms.

    Richard

    2023-03-09

    9/10

    I recently stayed at Krystal in Cancun for a short vacation. The beach was absolutely amazing, definitely the best in the area. The hotel's strategic location near downtown and the nightlife scene was perfect for me. The staff, especially Balam, Alexis, Cristobal, Shirley. I also enjoyed the delicious Mexican food at the Hacienda El Mortero restaurant, and the live Mariachi show was a great touch. I had a fantastic experience at Krystal.

    Would be happy to recommend this hotel.

    Alison

    2023-03-08

    8/10

    I recently stayed at Krystal for my vacation. The beach was perfect, the room spacious, and the staff and fellow travelers were friendly. The location is ideal, with a great strip of beach and shops and restaurants nearby. The hotel also provided towels for the beach, and the building and installations were in excellent condition. it was a wonderful experience and I would definitely recommend this hotel.

    Can't recommend highly enough this hotel.

    Joe

    2023-03-07

    8/10

    The hotel had a convenient location near the party area of the city, very close to where the buses ran. Some of the rooms had a great view of the sea, which was a plus. In-house restaurant options were available, but the menu variety was limited.

    The staff's service was not top-notch and guests had experienced some miscommunications, such as rooms not being up to expectation or sheets not changed.

    Marion

    2023-01-26

    9/10

    Upon arriving at Krystal Cancun for a business trip, I was pleasantly surprised by its excellent location, offering a perfect base to explore Cancun. The hotel's relaxing atmosphere provided a much-needed escape from the demands of business travel. The pristine beachfront and top-notch facilities allowed me to rejuvenate after a long day of meetings. Additionally, the attentive staff and impeccable service ensured a seamless and enjoyable stay, making Krystal Cancun an excellent choice for both business and leisure travelers.

    The only minor setback during my stay was the nearby nightclub, which had a loud band playing until the early hours of the morning.

    Kevin

    2023-01-16

    9/10

    I had a wonderful experience staying at this luxurious 4-star hotel. The location was absolutely stunning, with a beautiful beach right on the doorstep. I loved being able to step outside and have direct access to the crystal-clear blue ocean. The hotel also had a lovely pool area, perfect for relaxing and enjoying the sunshine. The service here was top-notch, with attentive staff always ready to assist. Room service was prompt and efficient, and I appreciated the amenities such as the ironing facilities, in-room safe, and free Wi-Fi.

    I highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The staff are friendly, the facilities are fantastic, and the beachfront location is unbeatable.

    Bill

    2023-01-10

    10/10

    Great location, close to shops and beach with amazing views. Spacious rooms exactly as pictured. Delicious breakfast with plenty of options. Friendly and welcoming staff. Variety of activities for kids.

    Billy

    2022-09-27

    7/10

    Amazing variety of culinary options, breathtaking views of the Caribbean Sea, and convenient access to recreational activities. A perfect place to relax and indulge in local delicacies!

    Just loved paying extra for a bed on the beach, because who wouldn't want to pay for something that should be included?

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